Case Study: Get Mechanics
Automotive Care That You Can Rely
The Vision
They are one of the foremost auto repair shops serving customers in Chennai. they want to provide quality vehicle servicing through trained mechanics ahead and joined with the most trustworthy service stations in the town and made a vehicle maintenance platform. they want to make vehicle service an effortless process through our fast online booking system.
Application Design & Development

Get Mechanics is a platform built on php with a wordpress of open source. Over the past 3 years, Binaryswan led the custom design and development of the web application and continues to grow the platform today.

Web Experience

Alongside a custom web application, Binaryswan designed and developed the front-facing website for Get Mechanics to share the message, stories and purpose of the leadership program.

Partnership

As the program is growing by the year, Binaryswan continues working on strategies and implementing features to maximize how user experience and technology is implemented on behalf of Get Mechanics as they scale.

Why Binaryswan?
"Binaryswan is the rare company that can dream, design, and deliver an awe-inspiring experience and exceptional final product. They simply hit a grand slam in making the world come alive on the web."

Prasad

Co-Founder
01 Web Experience

For the past 66 years, Chick-fil-A has built a foundational commitment to service – service to their customers, service to their franchised Restaurant Operators and their Team Members, and service to communities all over the United States.

To Chick-fil-A, service goes beyond the restaurant doors – They serve communities through volunteerism and giving, and make a commitment to take care of the people who take care of their communities. Their philanthropic giving reinforces that commitment to service by helping children and families in need. This is what makes Chick-fil-A so great.

Chick-fil-A Leader Academy is a fresh approach to leadership development and empowers young people to truly make a difference.

In 2013, Chick-fil-A Leader Academy launched in more than 20 high schools across the metro Atlanta area. Chick-fil-A Leader Academy involves 30 students per school in a seven-month curriculum, with an opportunity for the entire student body to get involved in the Impact Project portion. As of 2016, Chick-fil-A Leader Academy serves over 600 schools and has 20,000 users on the platform.

 
120
Service Stations in the Program
as of 2016
5000
Users on the Platform
as of 2016
02 Application Design & Development

Binaryswan engaged get mechanics in a project to plan, design, develop, and deploy a web application to support the customer experiences. The application serves as the central hub of content distribution and communication between the Get Mechanics team and the customers and service stations.

The project started with consultation on the social and technological implications of the application itself. Binaryswan sat across the table from get mechanics and asked questions like, “of all of the service stations who are in the program, how many will have smart phones?” and “is it wise to allow customers to see near by service stations’ progress? What about mechanics without smart phones in their hand ?”

Perhaps the most important revelation in the early stages was the definition of user scenarios.

On one hand, we have a customers who uses the web portal to schedule their vehicle service and review the mechanics once their service done.

From these initial planning, consulting, and discovery meetings, we synthesized the needs of the mechanics team into actionable features, and went to work designing and developing the application. With get mechanics, design and development happened simultaneously. In-browser prototyping and multiple iterations allowed the application to naturally adapt to the needs presented to us.

Along the way, both get mechanics and the development team at binaryswan uncovered new needs and buried what turned out to be unnecessary features.

Technical Implementation

The platform itself is built on php in combination with custom JavaScript and CSS. We deployed through Heroku, and utilize Amazon S3 for asset storage. The security concerns of private or identity-specific information related to customers were a major consideration when creating access control flows; many different levels of users needed different levels of access. Architecting the security walls of the application was a primary concern.

Final Thoughts

Binaryswan continues to work alongside the get mechanics team. Updates to the platform continue being made that enhance how users to make vehicle service an effortless & quickly.

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