Binaryswan engaged get mechanics in a project to plan, design, develop, and deploy a web application to support the customer experiences. The application serves as the central hub of content distribution and communication between the Get Mechanics team and the customers and service stations.
The project started with consultation on the social and technological implications of the application itself. Binaryswan sat across the table from get mechanics and asked questions like, “of all of the service stations who are in the program, how many will have smart phones?” and “is it wise to allow customers to see near by service stations’ progress? What about mechanics without smart phones in their hand ?”
Perhaps the most important revelation in the early stages was the definition of user scenarios.
On one hand, we have a customers who uses the web portal to schedule their vehicle service and review the mechanics once their service done.
From these initial planning, consulting, and discovery meetings, we synthesized the needs of the mechanics team into actionable features, and went to work designing and developing the application. With get mechanics, design and development happened simultaneously. In-browser prototyping and multiple iterations allowed the application to naturally adapt to the needs presented to us.
Along the way, both get mechanics and the development team at binaryswan uncovered new needs and buried what turned out to be unnecessary features.